Officer-AO&CS
Job Posting Start Date: 16 Jul 2024
Location: Pune, MH, IN
Company: InterGlobe Aviation Ltd
JOB DESCRIPTION
Officer - AO&CS in the role of Ramp
(OUText – Ramp)
Job Responsibilities
- Confirm the ETA of the flight from OCC or System (Navitaire).
- Take the bay no. from Apron and convey it to all the stations on R.T.
- Ensure that you are at the bay D-20 mins with all the equipments required.
- Note down the Touch down and Chocks and convey it on R.T.
- Allign the ramp properly.
- Make sure there are enough coaches available for deplaning the pax and take care that baggage should reach Arrival before the pax.
- Check the cleaning and take the boarding clearance from the Cabin crew and announce it on R.T.
- Make sure loading is done as per Loading Instruction Report given by the Load and Trim staff.
- After departure make sure that all the equipments are sent back to the transport yard.
- Fill the ramp filling.
- During the flight ensure everyone is smooth, safe and flight is on time.
Be aware of and comply with his/her safety responsibilities and accountabilities as laid down in the IndiGo SMS Manual, Chapter Safety Policy and Objectives.
Executive - AO&CS - Terminal Services - CNN
Job Posting Start Date: 16 Jul 2024
Location: Kannur, KL, IN
Company: InterGlobe Aviation Ltd
Eligibility Criteria:
1. For any experience of 1 year (non-aviation in service industry or aviation industry) +12/ Diploma is mandatory
2. Graduation is mandatory for freshers and degree certificate is essential.
3. Candidates should not have any visible tattoos
4. Candidates must be flexible of working in rotational shifts including Night shifts
5. Aspirants of Ground staff only (Security / Customer Service /Ramp)
6. Right grooming is mandatory for the interview (Business Formal wear for male and female applicants)
7. Updated hard copy Resume with correct Mobile # & Email ID mentioned on it & a passport photo stapled to the resume.
8. Previous employment letters / experience certificates are required to be submitted and AEP surrender copy is mandatory for Aviation experience.
JOB DESCRIPTION
Executive - AO&CS in the role of Customer Service
(OUText – Customer Service)
Job purpose:
To carry out safe and secure on time operations in accordance with the ground operations manual and all applicable procedures.
Key responsibilities and accountabilities: Assist customers through all procedures related to arrivals & departures in the following activities. Reservations & ticketing:
• Making reservations across the counter
• Selling of tickets.
• Remitting cash to the concerned department.
• Answering customer queries over the telephone.
Departures
• Attend the pre – flight and post flight briefings.
• Setting up of check in counters.
• Screening of checked in baggage.
• Maintain high quality of Check in procedures.
• To assist customers with special requests.
Arrivals
• To assist customers with special requests.
• To assist customers with Mishandled / damaged baggage. Prepare all required reports for the same.
• Co-ordination with the baggage vendor for the damaged bags.
• Follow up with the en-route stations regarding lost baggage.
Post flight departure
• Filing of all necessary flight papers
• Any other responsibility assigned by the management from time to time
“Be aware of and comply with his/her safety responsibilities and accountabilities as laid down in the IndiGo SMS Manual, Chapter Safety Policy and Objectives.”
Job Description
Eligibility Criteria:
1. For any experience of 1 year (non-aviation in service industry or aviation industry) +12/ Diploma is mandatory
2. Graduation is mandatory for freshers and degree certificate is essential.
3. Candidates should not have any visible tattoos
4. Candidates must be flexible of working in rotational shifts including Night shifts
5. Aspirants of Ground staff only (Security / Customer Service /Ramp)
6. Right grooming is mandatory for the interview (Business Formal wear for male and female applicants)
7. Updated hard copy Resume with correct Mobile # & Email ID mentioned on it & a passport photo stapled to the resume.
8. Previous employment letters / experience certificates are required to be submitted and AEP surrender copy is mandatory for Aviation experience.
JOB DESCRIPTION
Executive - AO&CS in the role of Customer Service
(OUText – Customer Service)
Job purpose:
- To carry out safe and secure on time operations in accordance with the ground operations manual and all applicable procedures.
- Key responsibilities and accountabilities:
- Assist customers through all procedures related to arrivals & departures in the following activities.
- Reservations & ticketing:
Making reservations across the counter
- Selling of tickets.
- Remitting cash to the concerned department.
- Answering customer queries over the telephone.
- Departures
Attend the pre – flight and post flight briefings.
- Setting up of check in counters.
- Screening of checked in baggage.
- Maintain high quality of Check in procedures.
- To assist customers with special requests.
Arrivals
- To assist customers with special requests.
- To assist customers with Mishandled / damaged baggage. Prepare all required reports for the same.
- Co-ordination with the baggage vendor for the damaged bags.
- Follow up with the en-route stations regarding lost baggage.
- Post flight departure
- Filing of all necessary flight papers
Any other responsibility assigned by the management from time to time
“Be aware of and comply with his/her safety responsibilities and accountabilities as laid down in the IndiGo SMS Manual, Chapter Safety Policy and Objectives.”
At IndiGo, we believe in the innate strength of an energetic, diverse, and inclusive workforce, where the viewpoints and life experiences of our employees help us foster strong connections with all our customers.
Our diversity equity and inclusion efforts are designed to attract, nurture, and advance the lives of our employees and customers irrespective of their – but not limited to - gender, race, color, religion, caste, creed, ethnicity, origin, language, social and economic status, sexual orientation, differently-abled status, marital status, nationality, age, family status, and maternity status.
At IndiGo, we believe in the innate strength of an energetic, diverse, and inclusive workforce, where the viewpoints and life experiences of our employees help us foster strong connections with all our customers.
Our diversity equity and inclusion efforts are designed to attract, nurture, and advance the lives of our employees and customers irrespective of their – but not limited to - gender, race, color, religion, caste, creed, ethnicity, origin, language, social and economic status, sexual orientation, differently-abled status, marital status, nationality, age, family status, and maternity status.